An unforgettable journey through Peru combining the cultural richness of Lima, Arequipa, Puno and Cusco with the extraordinary nature of the Amazon rainforest. Discover the Ballestas Islands, the Huacachina Oasis, the Nazca Lines, the Colca Canyon and Lake Titicaca, including the traditional Floating Islands of the Uros and Taquile Island. Explore the Inca heritage of Cusco, the Sacred Valley and the incredible Machu Picchu. The journey culminates in Puerto Maldonado, where you will cruise along the Madre de Dios River, walk through tropical rainforest trails, visit Amazonian lagoons and, with luck, observe caimans, monkeys, birds, turtles and other wildlife. A true immersion in the biodiversity and unique landscapes of the Peruvian Amazon.
IMPORTANT INFORMATION:
DOCUMENTATION – 60 DAYS IN ADVANCE:To ensure the best available train option and services, it is mandatory to provide the following information at least 60 days before the travel date: Full name, Nationality, Date of birth, Document type and number, Copy of Passport or Identity Card (RG). National Driving License (CNH) is not accepted as a travel document. Passengers must present the same document used for the reservation when entering Machu Picchu.
MACHU PICCHU TICKETS: Tickets are subject to availability at the time of purchase. They will be requested in the following order: Circuit 2 – morning / Circuit 2 – afternoon / Circuit 3 – Royal Route, as an alternative. The requested circuit and time cannot be guaranteed until the tickets are confirmed.
TRAIN TO MACHU PICCHU: All rates include Expedition Train or The Voyager, depending on availability and program operation. Any upgrade to a higher train category is subject to an additional charge and availability.
HOTELS: The hotels indicated are suggested hotels or similar, subject to availability. Hotel reservations and confirmation will be managed 45 days in advance.
DAY 01: ARRIVAL IN LIMA
How exciting it is to arrive in Lima!
Our team will meet you at Jorge Chávez airport and take you to your hotel.
Accommodation in Lima.
DAY 02: CITY TOUR COLONIAL AND MODERN LIMA
Breakfast at the hotel.
Between 9:10 and 9:45 AM, or between 2:10 and 2:45 PM, you will be picked up from your hotel. First, we will take a panoramic tour of the enigmatic Huaca Pucllana, where the ancient ruins transport us to the bygone era of the Ichma and Lima cultures. Then, we will cross the olive groves of San Isidro, Lince, and Cercado, enjoying views of the Palace of Justice, the historic Lima Art Museum, and the vibrant Plaza San Martín.
In the Plaza de Armas, with its panoramic views, we delve into history, exploring the Cathedral , the Government Palace , and the City Hall. Then we head to the Convent of Santo Domingo , home to relics of the Peruvian saints Saint Martin de Porres and Saint Rose of Lima. There, we can learn about their history and the legacy they left in the city of Lima. (If the passenger wishes, the visit to the Convent of San Francisco and its famous catacombs can be substituted for an additional cost) .
Finally, we ended the day with a spectacular view of Love Park, Larcomar, and the Pacific Ocean. As the Lima sunset painted the sky, we felt the sea breeze and the beauty of the city before returning to the hotel.
Accommodation in Lima.
DAY 03: LIMA - PARACAS: BALLESTAS ISLANDS - ICA CITY TOUR + THE HUACACHINA DUNES - NASCA - (TOURIST TRANSPORT AND BUS) 2 DAYS 1 NIGHT
04:10 - 04:40 hrs We get up early, full of enthusiasm for the adventure that awaits us.
05:00 AM We depart for the beautiful Paracas Bay . Upon arrival, we board a watercraft that
will take us to the breathtaking Ballestas Islands . Here, nature treats us to views of the mysterious "Candelabro" geoglyph and an incredible diversity of marine life: guano birds, Humboldt penguins, and playful sea lions . A natural spectacle that will leave you in awe!
Back at the pier, we enjoyed free time to explore, buy unique handicrafts, or savor delicious ice cream and shaved ice.
Ica: Our next stop is a traditional winery, where a guided tour immerses us in the fascinating process of making wines and piscos. Tasting these artisanal products is a delight for the palate. We enjoy lunch savoring the rich regional cuisine , a culinary experience you won't want to miss. (Not included).
Huacachina Oasis: The afternoon takes us to this desert oasis. We hop into exciting dune buggies and race across the dunes on an adrenaline-filled adventure. For the bravest, sandboarding offers an extra thrill . The views from the dunes are simply breathtaking!
7:00 PM We will then board a bus to Nazca . Upon arrival, our team will meet you at the bus station and take you to the hotel, where a well-deserved rest awaits after a day full of excitement and discoveries.
Accommodation in Nazca.
DAY 04: NAZCA LINES - AREQUIPA
Breakfast at the hotel.
Transfer to the Nazca airfield for the exhilarating flight over the enigmatic Nazca Lines. From the air, marvel at the impressive figures such as the Spider, the Hummingbird, and the Monkey, and feel the magic and mystery of these ancient creations.
Free afternoon to relax and enjoy or simply rest and reflect on the experience.
10:20 PM: Boarding the regular bus to Arequipa. Enjoy a peaceful night on the bus, dreaming of the adventures that await you in the White City.
Overnight bus trip.
DAY 05: AREQUIPA - CITY TOUR MONASTERY OF SANTA CATALINA
In the morning you will arrive in the city of Arequipa. Upon your arrival, our team will meet you and take you to the hotel. Short rest.
2:00 PM: Visit Arequipa's Plaza de Armas, with its beautiful bronze fountain and the Cathedral. Explore the Cloisters of the Society of Jesus.
Next, discover the Monastery of Santa Catalina, a restored historical site that will transport you back to the 17th century. Stroll through its streets, gardens, and cloisters.
Afterwards, visit the countryside of Carmen Alto and the Yanahuara viewpoint to enjoy spectacular views of the city and the Misti, Pichupichu and Chachani volcanoes.
Accommodation in Arequipa.
DAY 06: AREQUIPA - CHIVAY - COLCA CANYON
Breakfast at the hotel.
Pick-up from the hotel and departure from Arequipa via Yura, passing through the majestic foothills of Chachani . We cross the Pampa de Arrieros and the Pampa Cañahuas National Reserve , where you can admire the elegant vicuña in its natural habitat. We continue through Viscachani and the Pampas de Toccra, observing a variety of birds. Then, we skirt the Chucura crater to reach Patapampa (4,800 meters above sea level) and the Mirador de los Andes viewpoint , from where you will enjoy a breathtaking view of the volcanoes surrounding Arequipa.
You will descend to the charming town of Chivay for lunch (at your own expense). After lunch, you will check into your hotel. In the afternoon, relax at the La Calera hot springs (at your own expense), enjoying their healing waters and beautiful natural surroundings.
Accommodation in Chivay.
DAY 07: COLCA CANYON - PUNO
Breakfast at the hotel.
Very early in the morning, departure for Cruz del Cóndor (41 km from Chivay), where you can admire one of the most spectacular landscapes of the Colca Canyon and , almost always, observe the majestic condors in flight. Along the way, You will appreciate the picturesque villages of Pinchollo, Maca and Yanque, as well as the impressive viewpoints of Antahuilque and Choquetico.
Return to Chivay for lunch (at passenger's expense). After lunch, we will depart for the city of Puno, taking the turnoff at Patahuasi. From this point, the road is fully paved all the way to Puno. Along the way, you will enjoy diverse Andean landscapes, such as stone forests, immense lagoons with a variety of birds, small hamlets, and the towns of Imata, Santa Lucia, and Juliaca.
After a six-hour journey, you will arrive in Puno. Transfer to the designated hotel.
Accommodation in Puno.
DAY 08: UROS AND TAQUILE ISLANDS TOURS
Breakfast at the hotel.
7:30 AM Hotel pick-up . We'll get ready early and excitedly head to the port of Puno to begin a lake crossing on a very fast boat, which will quickly take us to the fascinating Floating Islands of the Uros. This group of floating islands, made of totora reeds, is inhabited by our friends the Uros, descendants of one of the oldest cultures in the Americas. Here, you can appreciate their unique way of life and their incredible creations, such as woolen textiles and taxidermied animals. A truly unique cultural experience!
Next, we'll visit the beautiful Taquile Island, where we'll enjoy a delicious lunch. You'll have time to explore the island and shop in the community, taking home unique souvenirs of this special place.
In the afternoon, we returned to Puno, full of new experiences and wonderful memories.
DAY 09: CUSCO - PUNO: ROUTE OF THE SUN (ANDAHUAYLILLAS - RAQCHI – SICUANI – LA RAYA)
Breakfast at the hotel.
Our team in Cusco will assist us with the transfer to the tourist bus station.
7:00 AM We depart from Cusco towards the charming city of Puno. Along the way, we'll visit some important attractions that will leave you in awe. First, the chapel of Andahuaylillas, known as "the Sistine Chapel of the Americas" for the breathtaking beauty of its murals. A true artistic treasure!
Next, we explored the Raqchi archaeological complex, famous as the temple of the god Wiracocha. Here, you can feel the history and spirituality that surrounds this sacred place.
Afterwards, we'll enjoy a delicious lunch that will recharge our energy for the rest of our journey. Our next stop will be La Raya Pass , the natural border between the cities of Cusco and Puno . The views here are simply spectacular!
Finally, we will visit the fascinating Lithic Museum of Pukara, where we will admire the famous sculpture of Hatun Ñan Qac, known as the supreme executioner. This museum is a window into the past and the ancient cultures that inhabited this region.
5:00 PM Upon arrival in Puno, our friends will be waiting for us at the bus station to take us to the hotel and rest after a day full of adventures and discoveries.
Accommodation in Puno.
DAY 10: CUSCO: CITY TOUR + ARCHAEOLOGICAL PARK
Breakfast at the hotel.
Between 12:30 and 1:00 PM, the city tour begins with a historical visit to the Plaza Mayor, where colonial and Inca architecture blend seamlessly. Next, we'll marvel at the majestic Cusco Cathedral, a treasure of Renaissance and colonial style. Following this, we'll visit the Qoricancha Temple , a jewel of Inca architecture, now the Convent of Santo Domingo. Finally, we'll explore four nearby archaeological sites: Sacsayhuaman , with its imposing walls; Qenqo , a mysterious stone labyrinth; Puca Pucara , a red fortress; and Tambomachay , renowned for its ceremonial fountains.
We returned to the city, filled with awe and wonder. Overnight in Cusco.
DAY 11: SACRED VALLEY OF THE INCAS
Breakfast at the hotel.
Between 7:30 and 8:00 AM, we'll be picked up from our hotel to begin our exciting adventure. First, we'll head to the impressive archaeological complex of Pisac , where history comes alive before our eyes. Then, we'll explore the famous Mercado Típico Artesanal (Traditional Artisan Market ), a vibrant and colorful place known for its beautiful handicrafts that are a hit on social media.
We'll follow the banks of the Vilcanota River , enjoying spectacular scenery, until we reach Urubamba . Here, we'll savor a delicious lunch in a charming setting, surrounded by the majesty of the Sacred Valley of the Incas. Afterward, we'll visit Ollantaytambo, one of the last living Inca towns. Its streets, which preserve the original layout from the Inca era , will transport us back in time as we explore its magnificent archaeological complex.
Finally, we visited Chinchero , a small Inca and colonial town that keeps the tradition of Inca weaving alive. Here, culture and history intertwine in every corner.
We returned to Cusco, full of new experiences and unforgettable memories.
Accommodation in Cusco.
DAY 12: FULL DAY MACHU PICCHU
Breakfast at the hotel or box breakfast.
The day arrived to visit one of the 7 Wonders of the Modern World . We started very early to head to the train station in Wanchaq, Poroy, or Ollantaytambo , depending on the season. We boarded the train bound for Machu Picchu Pueblo or Aguas Calientes.
Our team will assist us in boarding the bus that will take us to the entrance of the sanctuary, along a road with impressive curves, giving us a spectacular view of the Urubamba River that shapes the famous canyon.
The Lost City of the Incas, Machu Picchu, will welcome us with its incredible terraces, staircases, ceremonial sites, and urban areas. Energy emanates from the entire place. After a guided tour, we will return to the village to enjoy a delicious lunch at one of the local restaurants. Finally, we will return to the city of Cusco, filled with unforgettable memories .
Accommodation in Cusco.
DAY 13: CUSCO – PUERTO MALDONADO
Breakfast. At the agreed time, transfer to Cusco airport to take the flight to the city of Puerto Maldonado.
Get ready for a new adventure in the Amazon rainforest!
*ECOAMAZON LODGE
Upon your arrival in Puerto Maldonado, the Biodiversity Capital of Peru, you will receive a warm welcome at the airport. We will begin with a bus tour of the city, where you can experience the vibrant energy of this unique place. Afterward, we will head to the Port Captaincy to board a motorized boat and navigate the majestic Lower Madre de Dios River . During the journey, you will be immersed in a fascinating natural environment, where you may be lucky enough to spot capybaras, caimans, turtles, herons, cormorants, and other animal species that will leave you in awe.
Upon arrival at our lodge, you will be greeted with a refreshing nectar of Amazonian tropical fruits and shown to your comfortable room (bungalow). A delicious lunch will await you in our cozy, rustic-style dining room, where you can savor the authentic flavors of the Amazon.
After satisfying your palate, our expert guide will lead you along an interpretive trail to Cocha Caimán, a small lagoon where you can observe black caimans (Melanosuchus niger) and spectacled caimans (Caiman crocodilus) up close. This experience will deeply connect you with nature and its wild beauty.
At the end of the afternoon, on your way back to the lodge, from the riverbank, you will witness a spectacular sunset in the Amazon, a symphony of colors that will envelop you in its magic.
As evening falls, a delicious dinner will be waiting for you, followed by free time to share unforgettable moments in our bar, equipped with an excellent board game room and a variety of drinks to suit all tastes.
Lodge accommodation.
**INKATERRA HACIENDA CONCEPCIÓN
Arrival at Puerto Maldonado airport. 25-minute boat transfer to the Inkaterra Hacienda Concepción lodge. Immerse yourself in the depths of the rainforest on a hike along the Trail System, exploring the rich biodiversity of the jungle. Then, embark on the exciting River by Night excursion, where you can observe the nocturnal life of the river and its surroundings. Overnight at the lodge.
***INKATERRA AMAZON RESERVE
Arrive at Puerto Maldonado airport. Transfer by 45-minute boat to the Inkaterra Reserva Amazónica lodge. Immerse yourself in the rainforest with an introductory hike along the trail system, followed by the Rio de Noche excursion; a boat trip as the creatures of the night awaken.
DAY 14: PUERTO MALDONADO
*ECOAMAZON LODGE
Lost Cove / Monkey Island
The birds of paradise will awaken you refreshed. A delicious breakfast will give you the energy you need for a morning full of new experiences.
After breakfast, we'll embark on an adventure through the virgin rainforest. Accompanied by a local guide, we'll hike deep into the jungle to reach Cocha Perdida (Lost Lake), an ecosystem that serves as a refuge and food source for a vast array of animals. Here, you can observe otters, caimans, turtles, tapirs, birds with multicolored plumage, the majestic jaguar, and a variety of fish. This area, unique to the Eco Amazonia Ecological Reserve, remains pristine with immense swamps and diverse palm groves.
Next, we'll arrive at the extraordinary Amazonian Lookout, from where you can appreciate the immense and magical rainforest. Afterward, we'll enjoy a pleasant canoe ride around the lake and return to the lodge for lunch.
In the afternoon, we'll visit Monkey Island, a unique place in the heart of the Madre de Dios River, just five minutes from the lodge. During the hike, we'll observe extraordinary landscapes with lush flora that shelters a variety of monkey species in their natural habitat, such as spider monkeys, capuchins, pygmy marmosets, and squirrel monkeys, and, with luck, other animals like coatis and sloths, as well as a wide variety of birds.
Finally, we'll enjoy the sunset, witnessing the most breathtaking sunset in the jungle. Afterward, we'll return to the lodge and conclude the day with a pleasant dinner.
Lodge accommodation.
**INKATERRA HACIENDA CONCEPCIÓN
Hike through the rainforest and sail across Lake Sandoval. Climb the Inkaterra Canopy Walkway for panoramic views and observe the secretive activity of wildlife at night on the Night Rainforest Excursion.
Lodge accommodation.
***INKATERRA AMAZON RESERVE
Navigate Lake Sandoval aboard a wooden canoe. Appreciate the grandeur of the Amazon by climbing the Inkaterra Canopy Walkway, with panoramic views from its platforms, and hike through the palm swamps of the Anaconda Trek.
Lodge accommodation.
DAY 15: PUERTO MALDONADO DEPARTURE
*ECOAMAZON LODGE
After a restful night's sleep, breakfast awaits you in our dining room before we begin our return to Puerto Maldonado, in time for you to catch your flight back to Lima or your country of origin.
**INKATERRA HACIENDA CONCEPCIÓN
Take a boat trip from your riverside lodge to the city of Puerto Maldonado and then to the airport to catch your return flight.
***INKATERRA AMAZON RESERVE
Take a boat trip from your riverside lodge to the airport to catch your return flight from Puerto Maldonado.
End of services
SUGGESTED HOTELS:
LIMA:
3* LIGHT: TAMBO I & II | IBIS BUDGET |ARAWI EXPRESS | BRITANIA C & M | FERRE DE VILLE
3* TURISTA: LIMA D | MARIEL |IKONIK | IBIS LARCO | LOS GIRASOLES
3* TURISTA SUPERIOR: TIERRA VIVA CENTRO MIR |RED RADISSON | ARAWI PRIME | BEST WESTER URBAN LARCO * |CASA ANDINA STD BENAVIDES *
4* PRIMERA: DAZZLER | RADISSON DECAPOLIS | CASA ANDINA SELECT | SOL DE ORO STD | ESTELAR | FAIRFIELD (D) | JOSE ANTONIO EXC
4* PRIMERA SUPERIOR: INNSIDE | JOSE ANTONIO DLX |HILTON GARDEN INN |MERCURE | COURTYARD (D) | CASA ANDINA PREMIUM |HOLIDAY INN
5* LUJO: PULLMAN | NHOW LIMA ROOM |ALOFT | SOUMA | CROWNE PLAZA SUP
5* LUJO SUPERIOR: HILTON MIRAFLORES | AC MIRAFLORES DLX CITY VIEW | EL PARDO DOUBLETREE * |INDIGO LIMA MIRAFLORES *
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
NASCA:
3* LIGHT: ORO VIEJO, ALEGRIA
3* TURISTA: DM NASCA CASA ANDINA
3* TURISTA SUPERIOR: DM NASCA CASA ANDINA
4* PRIMERA: MAJORO
4* PRIMERA SUPERIOR: MAJORO
5* LUJO: MAJORO - JR SUITE
5* LUJO SUPERIOR: MAJORO - JR SUITE
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
AREQUIPA:
3* LIGHT: MELIANA |TERRA MISTICA |CONDE DE LEMOS |EL TURISTA | MAJESTAD
3* TURISTA: MINT, CASONA PLAZA COLONIAL, TIERRA SUR, VITA
3* TURISTA SUPERIOR: CRISMAR XIMA, TAMBOS COLONIAL & BOUTIQUE, LA MAISON D´ELISE, CORREGIDOR, CASA ANDINA STD, TIERRA VIVA PLAZA
4* PRIMERA: LA HOSTERÍA, SAN AGUSTIN POSADA, CASONA SOLAR
4* PRIMERA SUPERIOR: KATARI, SONESTA, CASA ANDINA SELECT, HAMPTON BY HILTON
5* LUJO: COSTA DEL SOL V/GARDEN, CASA ANDINA PREMIUM SUP
5* LUJO SUPERIOR: COSTA DEL SOL JR. SUITE, CASA ANDINA PREMIUM JR SUITE
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
CHIVAY:
3* LIGHT: COLCA INN, CASONA PLAZA ECOLODGE, TERRA MISTICA COLCA
3* TURISTA: POZO DEL CIELO, VITA, COLCA LLAQTA
3* TURISTA SUPERIOR: CASA ANDINA STD, XIMA COLCA
4* PRIMERA: REFUGIO D´ELISE, KILLAWASI LODGE JR SUITE, COLCA TREK
4* PRIMERA SUPERIOR: ARANWA PUEBLITO, ENCANTADO DLX, COLCA LODGE STD
5* LUJO: ARANWA PUEBLITO, ENCANTADO SUITE, COLCA LODGE JR SUITE
5* LUJO SUPERIOR: COLCA LODGE
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
PUNO:
3* LIGHT: TERRA MISTICA PUNO, CASONA BALSAS INN, SOL PLAZA PUNO
3* TURISTA: CASONA PLAZA CENTRO | HACIENDA PUNO | CONDE DE LEMOS
3* TURISTA SUPERIOR:CASONA PLAZA PUNO |QALASAYA | TIERRA VIVA |CASA ANDINA STD |HACIENDA PLAZA
4* PRIMERA: TAYPIKALA LAGO |ROYAL INN PUNO |JOSE ANTONIO
4* PRIMERA SUPERIOR: LAKE TITICACA SUP |CASA ANDINA PREMIUM SIN V/LAGO
5* LUJO: GHL PUNO SUP |CASA ANDINA PREMIUM SUP & PREMIUM SUNSET
5* LUJO SUPERIOR: GHL PUNO SUNRISE
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
CUSCO:
3* LIGHT: PRISMA | INTIWATANA | ANDEN INCA |INKA WASI | TURU WASI
3* TURISTA: WAMAN CUSCO | INKARRI CUS & REG | MAMASARA | SIETE VENTANAS | SAN FRANCISCO PLAZA | SUEÑOS DEL INKAHACIENDA CUS & REG
3* TURISTA SUPERIOR: TERRA ANDINA | TIERRA VIVA C. | SAN AGUSTÍN INT. | TAYPIKALA | CASONA PLAZA | BALCÓN CUSCO | YAWAR INKA | CASA ANDINA STD CAT - SB
4* PRIMERA: SAN AGUSTIN DORADO & PLAZA |LOS PORTALES | ABITTARE
4* PRIMERA SUPERIOR: COSTA DEL SOL | HILTON GARDEN INN | JOSE ANTONIO | SONESTA | HAMPTON BY HILTON | INTI PUNKU | MOTTO BY HILTON STD
5* LUJO: ARANWA BOUTIQUE CLASSIC |PALACIO MANCO CAPAC | CASA ANDINA PREMIUM |NOVOTEL
5* LUJO SUPERIOR: ARANWA BOUTIQUE DLX |CASA CARTAGENA LP SUITE & T | PALACIO MANCO CAPAC
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
PUERTO MALDONADO:
3* LIGHT: ECOAMAZONIA
3* TURISTA: ECOAMAZONIA
3* TURISTA SUPERIOR: ECOAMAZONIA
4* PRIMERA: ECOAMAZONIA
4* PRIMERA SUPERIOR: INKATERRA HACIENDA CONCEPCIÓN *HABITACIÓN
5* LUJO: INKATERRA HACIENDA CONCEPCIÓN *CABAÑA
5* LUJO SUPERIOR: INKATERRA RESERVA AMAZONICA
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
Note: Please note that the values shown may change before booking, without notice from the suppliers involved.
The rates presented after the booking are subject to cancellation costs.
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The confirmation of the reservation implies the introduction into the system, by the CLIENTS, or by the TRAVEL AGENT, by automated or non-automated means, of personal identification data, and data related to credit and debit cards, which will be used to facilitate and enable the contracting and reservation of the specific services that make up the CLIENT’s request, as well as to provide information regarding products and services of COTUR S.A, hereinafter referred to as COTUR. Under no circumstances will information be requested about philosophical or political convictions, party or union membership, religious faith, private life, racial or ethnic origin as well as data relating to health and sexual life, including genetic data. The Processing of Personal Data is carried out in strict compliance with the legislation on the protection of personal data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, and/or any legislation that regulates, amends or replaces said legislation, collectively referred to as the "General Data Protection Regulation" (hereinafter referred to as GDPR). Any personal data that CLIENTS may disclose to COTUR will be understood as obtained, processed, and transmitted in strict compliance with the GDPR. By providing their personal data, CLIENTS declare that they authorize and consent to the processing of their data by COTUR for the purposes of facilitating and enabling the contracting and reservation of the specific services that make up their request, as well as to receive information regarding products and services provided by COTUR. Your data will be retained for a period of one year from the date of collection of your consent or if you express otherwise. COTUR declares and guarantees that it has implemented, is equipped, and will continue to implement the necessary technical and organizational security measures to ensure the security of personal data provided to it, in order to prevent its alteration, loss, treatment, and/or unauthorized access, taking into account the current state of technology, the nature of the data stored, and the risks to which they are exposed. If the CLIENT wishes to exercise the rights of access, rectification, cancellation, or opposition granted to them by the GDPR, they must send an email to privacy@cotur.co.mz or cancel through the means available in the Newsletter reception.
PROCESSING OF PERSONAL DATA
Personal Data obtained through registration, by automated or non-automated means, are incorporated into an application owned by COTUR. COTUR employees access information in files with password-protected access, the record of which is documented. Changes to existing data in the files are possible with a record of the date of the person responsible for the change. Personal Data are processed with the legally required level of protection to ensure their security and to prevent their alteration, loss, treatment, or unauthorized access, taking into account the state of the technology. The CLIENT is aware of and accepts that Internet security measures are not impregnable. COTUR has technical peripheral control infrastructures that comply with security requirements and acts in accordance with the standards of the Payment Card Industry Data Security Standard (PCI DSS). Credit card data is used only for payment processing, and after the transaction is completed, it is deleted from our records, except when the CLIENT has authorized us to retain it. For security reasons applicable in certain countries, it is mandatory to include information regarding data such as name, passport number, gender, age, nationality in flight reservations. This information contained in the reservation may, under applicable law, namely based on Directive (EU) 2016/680 of the European Parliament and of the Council, be accessed by the competent authorities of the countries of origin or destination, for the purposes of prevention, investigation, detection, or repression of criminal offenses or the enforcement of criminal sanctions, and the free movement of such data and Directive (EU) 2016/681 of the European Parliament and of the Council.
COTUR accessing any personal data, undertakes to:
• Protect CLIENTS’ personal data through legally required security measures of a technical and organizational nature in order to prevent alteration, loss, treatment, or unauthorized access, in accordance with the state of the technology at any given time, the nature of the data, and the possible risks they are exposed to;
• Use or apply the data exclusively for the purposes duly provided;
• Ensure that the data are used only for the provision of the service, being obliged to maintain the duty of confidentiality. If there is a possibility that the information may be disclosed to third parties, they must be obliged to maintain the proper confidentiality in accordance with what is provided in this document.
COOKIES
Cookies are small files that are stored on the CLIENT’s computer and serve only to identify the computer accessing the website. These files do not contain any personal information. Cookies generally have a limited lifespan. No cookie can extract information from the CLIENT’s hard drive, steal personal information, or read cookies created by other providers. Thanks to cookies, COTUR can recognize properly registered CLIENTS, as long as they use the same equipment and browser, without having to register on each visit to access the areas and services reserved exclusively for them. The CLIENT is free to reject our cookies if the browser allows it, but by doing so, may compromise the full functionality of the websites used. For more information about cookies, including to find out which cookies have been installed and how they can be managed and deleted, visit http://www.allaboutcookies.org Specific information about third-party cookies Google Analytics can be obtained at http://bit.ly/2jN54Z0. We are not responsible for the content and accuracy of the terms and conditions of use, privacy policies, and cookie policies of the aforementioned third parties. You can configure your browser not to accept cookies and the aforementioned websites explain how you can remove them. However, not accepting cookies may result in incorrect execution of some Website functionalities. None of the cookies used are essential for the use of the Website, for a particular functionality, or for improving the performance of the Website. The use of cookies by COTUR aims to analyze the use of the Website and allow you to have a smooth browsing experience; at no time do we collect Personal Data through cookies.
PURPOSE OF DATA
The personal data that we process through this page will be used solely for the following purposes:
(i) Specific to the activity linked to a travel agency, wholesaler, and retailer;
(ii) Supplying to the stakeholders in the services requested by the user for the realization of the reservation / service contracted by the User;
(iii) Management, administration, provision, expansion, and improvement of the services that the user decides to subscribe and register or use adapting these services to the preferences and tastes of the user;
(iv) Verifying credit cards and other types of cards used in payment and indicated by the User;
(v) Studying the use of services by users;
(vi) Verifying, maintaining, and developing systems and statistical analysis;
(vii) Advertising, promotion, and commercial prospecting activities, if duly authorized and consented to by the User;
(viii) Sending survey forms to which the user is not obliged to respond;
(ix) Sending SMS messages for direct sales, advertising, or related to the contracted service, if duly authorized and consented to by the User.
The user may consent to COTUR processing their Personal Data for the purpose of determining their profile and offering them suitable products and services. These services may be COTUR’s own or third-party services.
(i) National and international competent authorities in tourism, terrorism, or offenses that violate human rights;
(ii) Any legal entity subsidiary or participated by COTUR or the company that provided the contracted service (hotels, water, land, rail, air transportation company, rental, etc.), so that they can use them for the correct provision of each service requested by the CLIENT.On the other hand, the CLIENT consents to access the information related to the service contracted with COTUR in order to offer additional services to the one contracted. Failure to respond to the data, considered mandatory, will imply the impossibility of accessing the service for which the data were requested. COTUR may disclose CLIENT information to third parties solely for the purpose of completing the requested reservation and for administrative reasons in accordance with the legislation in force for the realization of trips / services to certain countries. Any data collected by automated or non-automated means will be transmitted, in accordance with the provisions of the GDPR, to the entities involved to contract the required services to the extent absolutely necessary for the realization of the intended reservation / service and for compliance with the legislation of the destination countries. If you do not agree with the above conditions, COTUR will not be able to contract with you and consequently will not be able to accept your reservation.